Privacy Policy

Last updated: January 2024

This Privacy Policy explains how brisk-aurora ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services.

Information We Collect

We collect information that you provide directly to us when using our services:

• Name and contact details (email address, postal address)
• Information about your pet (breed, age, health conditions)
• Service preferences and appointment history
• Communication records and feedback

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our pet care services
• Process and confirm your service bookings
• Communicate with you about appointments and services
• Send service-related notifications and updates
• Respond to your enquiries and provide customer support
• Maintain records for service quality and safety purposes

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a contract when providing services you have requested
• Legitimate interests in operating and improving our business
• Consent where you have provided it for specific purposes
• Compliance with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations (subject to confidentiality agreements)
• When required by law or to protect our legal rights
• With your explicit consent

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Service records are typically retained for seven years for insurance and legal compliance purposes.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure (in certain circumstances)
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

brisk-aurora
47 Kirkstall Lane
Leeds, LS6 3EJ
United Kingdom
Email: [email protected]